Frequently Asked
Questions
General Frequently Asked Questions
Welcome to the Sargent's Towing FAQ. Here you’ll find answers to common questions about our towing, roadside assistance, recovery, transport, and storage services. If you don’t find the information you need below, call our dispatch team at (931) 492-1600 for immediate assistance.
General Operations
Q: Are you open 24/7?
A: Yes. Our emergency dispatch and roadside assistance are available 24 hours a day, 7 days a week. Call (931) 492-1600 for immediate service.
Q: Where are you located?
A: Our business is located at 910 Walden Ridge Road, Manchester, TN 37355. Dispatch is available 24/7.
Towing & Roadside Questions
Q: What types of vehicles do you tow?
A: We tow passenger vehicles, SUVs, light trucks, medium-duty commercial vehicles, motorcycles, and certain specialty vehicles. For oversized or heavy-duty needs, we coordinate with partner heavy-haul operators.
Q: What is a flatbed tow and when should I choose it?
A: Yes. We provide timestamped, geotagged images with secure delivery, and can support chain-of-custody procedures.
Q: Can you tow my vehicle if it has one missing wheel?
A: Possibly. Towing vehicles with missing wheels typically requires flatbed transport or specialized lifting. We assess on-site and advise the safest option.
Roadside Assistance
Q:
What roadside services do you offer?
A: Battery jumps, lockouts, tire changes, fuel delivery, minor mechanical troubleshooting, and winching from shallow ditches when within equipment limits.
Q:
Do you charge for a service call?
A: Roadside assistance generally has a service fee, which varies by the type of aid provided and location. We provide pricing at dispatch or on-site before non-emergency service.
Accident Recovery & Law Enforcement
Q: Do you work with law enforcement?
A: Yes. We are an authorized towing service for law enforcement and follow chain-of-custody and impound procedures as required.
Q: How do you handle accident documentation?
A: We provide tow receipts, vehicle condition reports, and photographs when permitted by law enforcement. We maintain detailed logs for each recovery.
Barn Moving & Transport
Q: Do you move mini barns and containers?
A: Yes. We plan routes, execute transport, and handle site placement for mini barns, shipping containers, and small modular structures.
Q:
Are permits required for moving a barn or container?
A: Some moves require permits depending on structure size and route. We provide guidance and assistance obtaining necessary permits.
Auto Storage & Vehicle Lot
Q: How do I retrieve a vehicle from your lot?
A: Bring valid ID, proof of ownership or authorization, and payment for any outstanding fees. If the vehicle is on a law enforcement hold, release requires authorization from the agency.
Q: Are vehicles monitored while in storage?
A: Yes. Our lot is secured and monitored, and we maintain access logs and documentation.
Payment, Insurance & Safety
Do you accept credit cards?
We accept payment methods as disclosed by dispatch. For insurance billing, we provide documentation and can coordinate with insurers.
How do I file a complaint?
Call our office at (931) 492-1600 and ask to speak with management. We take feedback seriously and will follow up promptly.
Are your drivers trained?
Yes. Our drivers and technicians receive training in safe towing, winching and recovery techniques, load securement, and scene safety.
What if my vehicle needs a heavy-duty recovery?
If a situation requires heavy-duty equipment, we coordinate with heavy-haul partners to ensure safe, effective recovery.
Still Have Questions?
If you have additional questions not covered in this FAQ, or if you require emergency assistance, contact Sargent's Towing dispatch. We are ready to help 24/7 with professional, reliable towing and roadside services.